Personalisation & Artwork Approval Policy

PAS PRINTS  |  POLICY DOCUMENT  |  VERSION 1.0  |  9 OCTOBER 2026

1. Customer instructions

Please enter names, numbers, dates, colours, spelling, sizes, quantities and any placement instructions exactly as required. Check each field and your checkout confirmation. We will use the specification accepted for production, and will not be responsible for reproducing a customer-submitted spelling or selection error accurately, subject always to statutory rights and any promise expressly made by us.

2. Artwork file requirements

Supply artwork at a sufficient resolution for the intended print size, ideally a vector file where available. We may reject low-quality, blurry, distorted or unauthorised files, or offer chargeable artwork reconstruction after quoting first. A preview on screen is not a guarantee of exact physical colour, thread effect or texture.

3. Proofs and approvals

Where we offer a design proof, the customer or nominated authorised representative must check spelling, names, numbering, design, approximate position, quantity and visible branding. Written acceptance by email or another recorded channel is approval of those details for production. We will retain the approved version and approval record. Proof approval does not excuse us from producing an item inconsistent with that approval or from supplying faulty goods.

4. Changes after approval

Request changes as soon as possible. We will confirm whether production can be halted, whether new materials are needed and any additional price before accepting a paid amendment. We may decline a late change where production is irreversible. A new proof replaces the previous approved specification only when accepted in writing.

5. Colour and layout

Screen displays, substrate texture, material batches, print methods and lighting may produce modest variations. We will use reasonable care to match the agreed specification and will not rely on minor-variation wording to excuse a substantial colour, design, size or placement defect. Exact Pantone or colour-match work must be expressly quoted and agreed where available.

6. Rights and permissions

You must own or have permission for all crests, photographs, copyrighted artwork, trademarks and other material provided. We may ask you for written proof, particularly for professional sports marks and sponsor logos. We can pause or refuse work where we reasonably suspect infringement. No permission to print is inferred merely because a file can be uploaded.

7. Designs involving children

Only supply a child’s image where you have proper authority to do so and where its use is lawful. We use supplied images to fulfil the order and related support, not automatically for our public portfolio or marketing. Separate explicit permission is required before we use identifiable customer or child images for promotional purposes.

8. Record keeping and issue resolution

We may retain order instructions, versions and approvals for an appropriate period as explained in our Privacy Policy. If a discrepancy occurs, we will compare the submitted order, final approved proof and finished product, rather than relying only on recollection.